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The benefits of a bpost account?
You can use all our tools and apps with one email address and password
Easy access to your shipping history with the shipping tool
Check your order history in the eShop
Track all your parcels with the My bpost app
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Frequently asked questions
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Ik spreek Nederlands
Bonjour,
Je parle Français
Hello,
I speak English
Guten Tag,
Ich spreche Deutsch
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Frequently asked questions
Send a parcel
Send within Belgium
Send abroad
Send without a label
Something has gone wrong
108
questions
for the keyword
« Send a parcel »
Can I follow my parcel online?
Can I follow my international shipment with Track & Trace?
Can I enter my barcode in Track & Trace to follow my shipment abroad?
How do I file a complaint if my parcel is damaged or lost, or hasn’t been delivered?
How much does it cost to send a parcel?
Where can I hand in my parcel?
What happens if my parcel is not delivered?
How can I submit a complaint in the event of loss, damage or non-delivery of my parcel?
What can't I send
What kind of packaging or boxes does bpost offer?
What does bpost do if my parcel is lost, damaged or stolen?
I want to send a large parcel within Belgium. Which sizes and weights are permitted?
How do I send a parcel with a Parcel Locker?
How do I create a shipping label?
When does bpost deliver my parcel to the addressee?
Does bpost a courier service for quick deliveries?
How do I know when my parcel arrived at the addressee?
What are the dimensions of the different bpost parcels?
How long will my international parcel be in transit?
Send a parcel: which details do I need?
I want to hand in a parcel, where do I find Drop-off points and their opening hours?
What are the conditions for giving my parcel to the postman?
Where can I buy boxes and envelopes to send a parcel?
Which delivery possibilities does bpost offer?
What is the cheapest way to send my parcel?
How must I print and attach my online shipping label?
Which documents do I need to send a parcel abroad?
What is the bpost price to send a parcel abroad?
Can I send money?
How do I stamp my parcel?
How large or heavy can my parcel for outside Belgium be?
How long will my parcel be in transit to a destination abroad?
I am not receiving new updates via Track & Trace, is that normal?
Who should I contact if something went wrong with my parcel in a foreign country?
Track & Trace says that my parcel was delivered, but my addressee says he/she didn't get it. What should I do?
I listed the wrong address, can I change it?
Can I protect my international parcel against theft or damage?
How does the Parcel Box work and where can I find one?
How do I know if my parcel got through customs successfully?
Should I report the theft of my parcel to the police?
How can I submit a complaint if my parcel for a foreign address is damaged or lost?
Can the receiver pay my shipment to the postman with payment upon delivery?
Do I have to send my parcel in a bpost box?
How to send or return my parcel through the postman?
Can my parcel be delivered the same day?
How do I create a personal account for the online shipping tool?
How do I know for sure that my parcel is lost?
I sent a parcel. How do I receive a receipt or invoice?
What if customs holds my parcel?
Can I edit the location or time of a delivery?
What are the possibilities for protecting the contents of my parcel?
Can I give my prepared parcel to the postman?
How do I send a parcel with signature upon receipt?
Will I find everything that I need to send my parcel in a Post Office or Post Point?
Which countries do not require customs documents if I want to send a parcel?
How is my addressee and/or myself compensated if my parcel is damaged or lost?
Can I attach stamps to my parcel instead of a mailing label?
I made an error when making my mailing label online. Can I still adjust the details?
What is an HS code?
Can I drop off my parcel in a Parcel Locker 24/7?
How do I send a fragile parcel with bpost as safely as possible?
What happens if the addressee has moved house?
Can I create my shipping label or have it printed in a Post Office?
Can I buy a pre-stamped box?
What do I need to make my shipping label?
How do I get my money if my parcel is lost or damaged during shipment with payment upon delivery?
Can bpost pick up my parcel or do I always have to go to a Post Office or Post Point to send it?
Can I follow my parcel in any country?
Where can I hand in my parcel?
How will Brexit influence my shipments to the United Kingdom?
Is my parcel protected against damage, theft and loss by default or do I need an extra guarantee?
How do I receive a proof of delivery for my parcel?
My addressee refused the parcel. What should I do?
Can bpost open my parcel?
I purchased a guarantee for my parcel. When will I be refunded in the event of damage or loss?
When is my shipment a parcel and not a letter?
What is the fastest way to get my parcel to the addressee?
Why do I have to enter the e-mail address of the addressee when making my shipping label online?
When do I pay to import costs for a parcel?
Why should I create an account?
Who is responsible for the delivery: bpost or an external postal partner?
Can I purchase one shipping label in the eShop?
How do I prove the value of the object that I send?
How do I pay for my online shipping label?
Is a parcel with the word ‘fragile’ on it treated with extra care?
Can I create a shippig label with the My bpost app?
Under which circumstances will customs open my parcel for inspection?
Can someone in the Post Office or Post Point help me with my international shipment?
How do I prepare my parcel for a foreign destination?
How do I stamp my parcel for outside Belgium?
Must I wrap my parcel in a special way if I want to send it abroad?
What should I do if I want to send an important parcel?
Can I write the address on my parcel in my own language?
Where can I buy several packages at the same time?
How do I know if the contents of my parcel remained intact?
I get a white screen when I log into the online shipping tool. What should I do?
Can I purchase international shipping labels in the eShop?
Is my parcel additionally protected against theft and damage if I send it in a bpost box?
Is there a pre-stamped box for sending parcels abroad?
How do I avoid that the recipient must pay import costs?
What happens to my parcel after the postman takes it?
Can I hand the postman a parcel on behalf of someone else?
Which old electronic devices can I give the mail carrier?
What is Recupel return via bpost?
What conditions must my parcel with old electronic devices meet?
How much does it cost to give the mail carrier a parcel with old electronic devices?
Which compensation will I receive if my parcel is stolen, lost or damaged?
How many parcels with old electronic devices can I give the mail carrier?
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